Unable to Redeem Samsung Offer

[rds93]

I just spoke with Verizon and Samsung Support, but for whatever reason the link I have is just not working... Samsung support confirmed that the link should be working, and Verizon told me to contact Samsung support and said that I should be able to redeem the offer. When I'm Redirected it brings me to Samsung store, but I'm not able to do anything.

Screenshot of what I see from the Samsung Store

At this point I don't know what to do, I have a redemption link to something I can't even redeem... Any Help, or Ideas on what I can do? I've cleared my history (Cookies, and Cache) I've tried from Google chrome, Internet Explorer, and even on my phone on the MyFios app.

[kh-gary]

Hi rds93,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.