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Unable to Redeem Samsung Offer

I got an email yesterday about today being the last day to redeem the $200 Samsung promotional offer for signing up for Fios. When I logged in tonight, I could no longer find a link for redeeming the offer, and the agent from the help chat wasn't able to help me at all. It really doesn't feel right for the link to just disappear before the day has even ended.

Re: Unable to Redeem Samsung Offer
Hi acndrw,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.