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Unable to Register for Visa Prepaid Card

I've received multiple emails to register for a $50 Visa prepaid card, but am unable to do so.  The email says to follow the link, log in, and follow the on screen instructions.  The link takes me to the log in, and then I just see my normal account page with no further instructions.  I tried support chat, but the computerized agent never connected me to a human.  How do I register for the card?

Re: Unable to Register for Visa Prepaid Card
Hi Salmon,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.