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Unable to access or pay bill online
jfer76
Newbie

For the past couple weeks, I have been unable to access my bill and account online.  Also, the account number and Customer ID Code are both blank on the left side. I've cleared cookies and also tried different browsers and computers, but I am still seeing a message that says: "We are unable to process your request at this time. Please try again later. We apologize for any inconvenience."  I just want to pay my bill that is now past due to this issue.

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Re: Unable to access or pay bill online
LawrenceC
Community Manager
Community Manager

Hi jfer76,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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