Unable to pay my account on line

[RealPerson2]

My bill shows on line and when I go to pay it says zero balance. 

Now if Verizon wants to give me a free month thats fine.

Lack of live people that know what they are doing is really annoying and will be considered upon renewal.

Would appreciate this to be corrected.

[LawrenceC]

Hi RealPerson,

Sorry you are having difficulty with your online bill. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[RealPerson2]

Thank you.

[Court077]

having the exact problem says my balance is past due but when I go to pay its say its paid in full. Please help!!

[LawrenceC]

Hi Court077,

Sorry you are having difficulty with your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.