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$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Hi There, I received an email that my gift card was ready to be redeemed. After signing into my account, I clicked on the Redeem Now button and was forwarded to the following page and error message:
HTTP Status 500 - Filter execution threw an exception
type Exception report
message Filter execution threw an exception
description The server encountered an internal error that prevented it from fulfilling this request.
javax.servlet.ServletException: Filter execution threw an exception
java.lang.NoClassDefFoundError: Could not initialize class com.sun.identity.agents.log.AmAgentLogManager com.sun.identity.agents.filter.AuditResultHandler.initAmAgentLog(AuditResultHandler.java:181) com.sun.identity.agents.filter.AuditResultHandler.initialize(AuditResultHandler.java:57) com.sun.identity.agents.arch.ServiceFactory.getFilterResultHandlers(ServiceFactory.java:130) com.sun.identity.agents.filter.AmFilter.initResultHandlers(AmFilter.java:300) com.sun.identity.agents.filter.AmFilter.initialize(AmFilter.java:93) com.sun.identity.agents.arch.ServiceFactory.getAmFilter(ServiceFactory.java:151) com.sun.identity.agents.filter.AmFilterManager.getAmFilter(AmFilterManager.java:69) com.sun.identity.agents.filter.AmFilterManager.getAmFilterInstance(AmFilterManager.java:162) com.sun.identity.agents.filter.AmAgentBaseFilter.getAmFilterInstance(AmAgentBaseFilter.java:352) com.sun.identity.agents.filter.AmAgentBaseFilter.doFilter(AmAgentBaseFilter.java:68)
note The full stack trace of the root cause is available in the Apache Tomcat/8.0.32 logs.
I have tried using different browsers and the same error message appears. What can I do? I'd rather avoid calling Verizon.
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.