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Unable to redeem $100 Visa gift card

I have waited a whole month till my email rewards came in, absolutely no problem in redeeming the $200 google and nest devices, but $100 visa gift card was nowhere in sight to redeem, error showing, and called customer service but they hung up on me, and some couldn’t help, please help, thank you

Re: Unable to redeem $100 Visa gift card
Community Manager
Community Manager

Hi furqan381,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.