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Unable to redeem $100 visa gift card

I click the email link (I already have the Fios app installed and logged in on my phone), I’m redirected to the App Store (it’s already installed  on my phone), I click “open” when in the App Store to open the Fios app and the Fios app opens and freezes.

i then tried opening just through the app and it opens and freezes. 

is this Verizon’s way of trying to get out of allowing me to redeem the gift card???

*** I uninstalled and reinstalled the app. I uninstalled the app restarted my phone and installed the app. Neither worked!

Re: Unable to redeem $100 visa gift card
Community Manager
Community Manager

Hi RG212,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.