Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Unable to redeem $150 VIsa Prepaid Card
DC_Dude
Newbie
‎12-18-2018 09:48 AM

I've been trying for months to redeem this card. I received the $200 Google products with no problem. 

I registered the card a long time ago. It said to allow 8 weeks for processing. I went the other day to check the status and its currently "On Hold" due to a past due balance. HOWEVER, we are on Auto-Pay and don't carry a past due balance. Our bill is paid in full every month. It's been at least two weeks that the status has been on hold. 

Please escalate this to someone that can correct the problem. 

0 Likes
Reply
1 Reply
Correct answers are available for this post.
Re: Unable to redeem $150 VIsa Prepaid Card
LawrenceC
Community Manager
Community Manager
‎12-18-2018 10:33 AM

Hi DC_Dude,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

0 Likes
Reply