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Unable to redeem Amazon Gift Card Offer

After attempts to contact Verizon customer support, being transferred and put on hold for what seems like forever, I have had no successful help with redeeming my $100 amazon gift card offer for the black friday promotion. I continue to have major issues redeeming my $100 Amazon Gift Card for the black friday promotion. I had service installed November 2018 and have waited patiently thinking that Verizon would fix this issue but it seems like they have done nothing. Every time I try to register for the gift card I receive the "Sorry. We could not find a matching record for the account information provided" screen. Please escalate this issue!

Re: Unable to redeem Amazon Gift Card Offer
Community Manager
Community Manager

Hi AlexaRN,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.