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Unable to redeem gift card

The gift card link is broken. It is either on an endless loop or fails to load. This has been happening for months as evidence by these board posts. Seeing as how it it time-sensitive and I, like others, have waited for hours on the phone with both verizon and promotional customer support attempting to fix this, I would like it addressed ASAP, please. 

Re: Unable to redeem gift card
Community Manager
Community Manager

Hi rmb3278,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.