Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
so Verizon sold me my fios package with the promise of receiving this samsung credit and after trying several times to actually get it, i've finally given up.
first off, Verizon sends you an email saying "Redeem Samsung Offer!" but when i clicked the link in the email, nothing happend. i logged into the customer portal to see if i could redeem the deal there and that link didnt work either!!
also tried calling customer support several times, but got no where with that. where i thought i got the most success was with the chat application, but that was a bust as well.
i spent the good part of 2 hours talking (via the chat app) with a service person and they said they wren't able to give me the credit but they would inform someone and put a note on my account. they concluded by saying that i should contact them again in 3-5 business days and the matter should be sorted out. i was very skeptical of this, but the customer service rep promised that there was a note on my account, and the next person who'd help me would be able to get me my credit. that was totally wrong. because when i contacted Verizon 5 business days later, they were not able to help me and had no clue what i was talking about when i explained my previous interaction with a customer rep.
super infuriaitng and down right criminal.
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