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Unable to redeem the Amazon Prime and Echo offer from my Verizon account.
CrackedPepper
Newbie
‎02-02-2019 09:26 PM

Like dozens of others have experienced, the redemption email links do not lead to a redemption page.   I even installed the crappy My Fios App to see if the offer appears there.  It doesn't.

These issues have been going on with various customers since before I even signed up in December.  Please escalate my issue to a Verizon agent as soon as possible.  I'd like this to be resolved before "60 days from the eligibility date to avoid expiration" takes place.

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Re: Unable to redeem the Amazon Prime and Echo offer from my Verizon account.
LawrenceC
Community Manager
Community Manager
‎02-03-2019 02:21 PM

Hi CrackedPepper,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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