Unable to request temporary PIN for bill access

[sbrocket]

I recently disconnected my FiOS Internet services on December 24th. I got a new bill notification today and tried to view the bill in My Verizon but, despite two years of having no issues with viewing online bills, today the website says I need "Full Access" to view my bill and that I need to request a "temporary PIN" to obtain said access. However, when I go to the page for getting a temporary PIN and try to request a PIN, a spinning red progress indicator comes up for a while and nothing happens.

I already contacted chat support who claimed that they put in my request for a PIN and that I would receive it by email in an hour, but that was many hours ago now and I never received one. Can someone please correctly process the request for a temporary PIN so I can get access to my bill?

[KaLin]

Just a friendly reminder, this is a forum where users help other users.
It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team at 1-800-VERIZON or live chat at: http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

[jb1011]

I have for many years printed off my bill - i now find I cannot gain full access and I need a pin sent by email - it gives this as an option in blue on the web page but there is nowhere to click to get a pin does anyone know how to get a pin by email?

I have tried online agent and called support both billing and tech support -( i have spent over 2 hours on the telephone so far!) i was told at one time that one would be emailed but nothing arrived. I can not have one mailed or left as a message because I am not at the service address at the moment.