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Unable to upload proof of residency

Unable to upload proof of residency and account is being hold.  I tried to talk with multiple agents and emailed document to email addresses given but still on hold and Verizon says never received my email.  Please send me a private message where I can upload and send the document.  Thanks.

Re: Unable to upload proof of residency

Hi ooya,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.