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Under 2yr bundle contract yet bundle price changes again
Fmateria
Newbie
‎06-12-2014 06:45 PM
I signed up online about 18 months ago and got the triple play for 80 per month. The price changed on me after a few months and it took me several calls and hours on the phone to get a monthly credit. It happened again recently and no one in billing or in retention can help me. If had to Dax my order confirmation but they already have that. They lost my latest fax too. Verizon won't honor their contract price and there is no one to escalate to. I think I have been given the runaround. Anyone know who I can talk to. If this doesn't get fixed I want to terminate my service but I am trapped because of termination fee. This isn't fair. I am thinking of filing a complaint with better business bureau
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Re: Under 2yr bundle contract yet bundle price changes again
ElizabethS
Moderator Emeritus
‎06-12-2014 07:46 PM

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Re: Under 2yr bundle contract yet bundle price changes again
Verizon_Support
Customer Service Rep
‎06-17-2014 08:25 PM

Hello, Fmateria

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thanks,
Mitchell

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