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I recently moved to a location where there is no FIOS, and I had disconnected my service last month. I had returned the set top box and router to Verizon via UPS, and the UPS confirmation shows that it was delivered. However Verizon has charged me $374 before taxes for unreturned equipment. Looking at other posts, it looks like this is very common practice in Verizon.
hambone1980 - I'm so glad I came across your post. I think this is a scam as well and am seeing this is happening to a large number of people. I don't understand how are they continuing to get away with this? My situation is that I returned the damaged phone and they admit that they received the package (after first claiming they had not until I provided them the tracking number which clearly showed it was delivered and signed for) but claim that it had a nonVerizon phone in the box and are charging me $550. I've been a loyal Verizon customer for over 15 years, there isn't a non Verizon phone in this house that I could have possibly sent back. And besides that I am 100% sure I sent back the damaged phone and WHY would I send back the wrong phone at the risk of being charged an absurd amount of money for it. How do they justify charging such an inflated amount for a used phone? How can that even be legal to charge the full retail price of a brand new phone for a defective used phone (that according to their website in good condition the trade in value of said phone is only $61 max). This is insane! I've talked to a million people and no one wants to help me. They just keep saying I returned the wrong phone. They can even produce the phone they say I returend or tell me what kind of phone it even was. One supervisor actually did say to me that I shoudl ahve taken a picture of it so guess you have the right idea and glad you have some solid proof. I plan to report them to the BBB and am also writing my local news paper and news station about this I hope that we can do something to stop them. This is wrong!!!
Was this a cell phone?
They should not try to fleece their customers, when they move or go where Verizon service is not offered.
I did enjoy the service when I had it, but its not available where I reside.
Contact the FTC/FCC.
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