Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Unreturned equipment charge for box I am still renting.

I recently moved to a new residence and had some issues with getting service set up.  Afterwards, I was threatened with an unreturned equipment fee of $350 for a set top box I am still renting.  I have called customer service 3 times, each time they promised to correct the bill, but it has not been corrected and my bill is due.  Thankfully, my residence is Xfinity ready as well, so I can easily cancel FIOS if I can't get this corrected.

Re: Unreturned equipment charge for box I am still renting.
Community Manager
Community Manager

Hi bitterbohemian,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.