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Unreturned fee $1400
Our bill is showing an unreturned equipment charge but I mailed it about 3-4 weeks ago using the ups label and box!
Re: Unreturned fee $1400
Super User
Super User

Just politely call them (1-800-Verizon)  during so called Business hours.  See if they can verify that they received the equipment.  If they ask send them Copies of the return info.   Lots of times its just delays internally for their various departments to recognize the return.  Don't antagonize who ever you call, and they will almost certainly help resolve your issue.