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Unsolved STB billing for over a year now and counting

Please view post above made by me with a different handle back a few months ago.  Of course, these verizon sites being consistently broken, I wasn't able to log in with my original forum handle no matter what I tried so I had to resort to make a new one.

I was assigned a VZ agent that tried to help me and kept on adjusting the bill monthly but never solved the root of the problem.  I can't recall for sure but her name may have been Jessica and she may be on this forum.

This month again, the bill needs to be a adjusted due to the constant overcharge for a 3rd non-existent receiver.