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Verizon $200 Samsung Promo Offer

I have a couple problems with this offer. 

1. The promotion says after having my account open for 31 days I'll get a redemption code that expires in 60 days. Before I even received my redemption code, I got an email at 7:17 PM (After Verizon calling center was closed) saying my redemption period is expiring. After that I received my redemption email.

2. Luckily, I check my email fairly regularly so I caught the email before the day ended. However, when I clicked to redeem my offer, I was continually redirected to the My Verizon home page which did not have any redemption options to click.

Does anyone know how I can redeem my offer?

Re: Verizon $200 Samsung Promo Offer
Hi verizoncus1omer,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.