Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have had numerous issues with a billing issue related to the previous tenant at my building (under her account). We have called support several times with her to try and sort this out and been lied to every time. I was told by a supervisor that he promised to fix the issue and call me back within 48 hours (it’s been over 48 hours and no call).
Every time I call now I’m left on hold and then disconnected. She removed all payment information from her account and was still billed and had to put a stop on the payment (something she has never done so the bank waived the fee).
This is insanely unprofessional and simply reviewing our phone calls on her account shows that we were promised something and then charged anyway but Verizon does not honor its word.
Does anyone have a suggestion on how to get this ahold of someone or to management who will actually fix the issue?!
They literally just need to review one of our calls from last week to see what their rep promised and then make an adjustment. Why is this so difficult? I’m about to report them to the BBB.