Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
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I feel your pain!
I was just on the phone with four different people, the last one was supposed to be an account service manager. He turned out to be technical support! Verizon claims I owe them a past month's payment but won't tell me what month I missed a payment on (hint: according to my bank's records the answer is none). I had to pay the extra charge to get my service turned back on. Who knows if they'll reimburse me for their mistake. Similar issues have come up in the past and they never admitted their mistake or reimbursed me. I'm stuck with Verizon because of the area I'm in. I guess I should just go to bars to watch TV and use the internet....
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.
We will have someone reach out to you as well.
This is my first blog, I only joined to report Customer Service/Billing is still a nightmare. As a very long time user of Verizon, I am horrified at how Verizon "messed up" my bill on my current new account. I moved from Baltimore to Silver Spring. I had a bundle-deal in Baltimore and was trying to get the same thing in Silver Spring. I spent hours on the phone with several representatives who each time "promised" they would straighten it out. We are told conversations are recorded. Wish someone could take the time to listen to all the conversations I've had to straighten up my account, maybe they would learn what Customer Service is doing wrong. Tremendous kudos to Priscilla in Customer Service Billing, who last night was the first person to look at my previous service (in Baltimore) and was able to provide the same service here in Silver Spring. Priscilla was extremely calm (I wasn't as I heard "don't worry, I'll take care of it" so many times before!!) She actually did!!! Kudos to Priscilla. The rest of customer service should be ashamed of how they messed up my service and bill. I don't know how to contact the administration, hopefully you'll read this message: Please, commend Priscilla, and straighten out (if you can) Verizon's customer service. I truly was horrified when I looked at my current bill. I was charged $50 more than expected because Verizon did not bundle by phone and internet. Thanks again to Priscilla in Customer Service. I will never go thru another move with Verizon.
I cancelled my VZ account on may 10/ 2015 and returned the box and router to VZ center on may 11/ 2015, but I'm still receving bills including late fees!!!
No matter how many times I called them and explained that I cancelled my account, i still receive bills. this is really frustrating,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.