Verizon Credit Report Damage

[Lizb323]

After months of being fraudulently charged by Verizon Fios due to mistakes in the setup of my previous account, I finally received confirmation all billing issues had been resolved and closed my account with Verizon Fios in December 2019.

This month I received a notification that my credit score had gone down by 100 points and a collection in the amount of $183.99 had been placed on my credit report. I never received any email, bill  by mail, phone call, or any other communication from Verizon about any unpaid balance before notification of the collection. The collection took my previously perfect credit down by 100 points. I am in the middle of buying a house, and this change to my credit report will prohibit the closing of my loan and cost me untold thousands of dollars.

All I want to do is pay any amount of money to be rid of this nightmare company forever and have the collection removed from my account. I have made countless phone calls to your credit reporting department and customer service and no one can help me. Someone please help me pay this amount and remove the unfair mark to my credit report!!!! 

[LawrenceC]

Hi Lizb323,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.