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Verizon FIOS Refund - more than a year and still nothing!

I disconnected my Verizon FIOS in Dec 2018 and am still waiting for my refund of the final bill. The chat support agents keep telling me I need to call in to request it but whenever I call in I can't get through to anyone that can help and the wait times are over 2 hours!

It has been more than 1 year and I am still due my final refund. Can someone from Verizon please help?

Re: Verizon FIOS Refund - more than a year and still nothing!
Community Manager
Community Manager

Hi Vism,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.