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Verizon Fios $50 Gift Card Promotion

Hello, I signed up verizon Fios in December 2018 and I was to receive $50 gift card promotion that I never received.  I know it is late but until about April /May of this year, i was still recieving message stating that it will be ready  shortly but I never received anything.  Then I completely forgot about it.  I just remember it recently after I came back from vacation.  I tried to speak to customer serivce about it but after about an hour speaking to four different people, I just gave up.  I am not sure if verizon can fix this problem and issue me the missing gift card.  Thanks for looking into it.  

Re: Verizon Fios $50 Gift Card Promotion
Hi Sunny47,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.