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Verizon Fios Autopay
t57123
Newbie
‎02-23-2019 12:04 PM

I initiated AutoPay and Paperless Billing before my first bill was issued. It has now been 2 billing cycles and the autopay discount is still not reflected on my bill. When chatting with Verizon Support, I am told again and again my payment account is a debit card - it is a checking accout. Both times I have contacted Verizon Support about the discount, I am told it will appear on the next bill.

It appears to me that Verizon assumes its customers don't or won't pay attention to their bills and can swindle them out of $10/month.

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Re: Verizon Fios Autopay Scam
LawrenceC
Community Manager
Community Manager
‎02-23-2019 01:06 PM

Hi t57123,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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