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Hi,
I recently changed my Verizon Fios plan online because my contract had ended where the my monthly estimate was roughly $124 (email confirmation below). Today, i logged into my account to change the time for a service request and noticed that my monthly bill was $203. I called the wonderful Verizon customer service twice and spent roughly 1.5 hours with their reps (the first one never documented the notes) whom couldn't resolve the issue so i requested an escalation to a manager but none was avialable (what a suprise!!).
Since my account is on autopay I might not have noticed this major error for a while and I am sure Verizon wouldn't have collecting my payments.
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Hi customerupset,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.