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Verizon Fios Client Beware
customerupset
Newbie

Hi,

I recently changed my Verizon Fios plan online because my contract had ended where the my monthly estimate was roughly $124 (email confirmation below). Today, i logged into my account to change the time for a service request and noticed that my monthly bill was $203. I called the wonderful Verizon customer service twice and spent roughly 1.5 hours with their reps (the first one never documented the notes) whom couldn't resolve the issue so i requested an escalation to a manager but none was avialable (what a suprise!!).

Since my account is on autopay I might not have noticed this major error for a while and I am sure Verizon wouldn't have collecting my payments.  

  

You've requested the following changes in your services. Below is an estimate of your Monthly Charges and first bill with these changes.
   
NewCustom TV Action & Entertainment 
RemoveFios TV Ultimate HD 
RemoveFios Internet 100/100 
NewFios Gigabit Connection 
RemoveFios Internet Bundle Discount 
RemoveFios Bundle Discount- Previous Order(12/22/2018) 
Remove$5 Fios Bundle Discount thru Dec 30, 2020 
New$15 Fios Bundle Discount thru Feb 13, 2021 
Remove$15 Fios Bundle Discount thru Dec 30, 2020 
RemoveFios Bundle Discount- Previous Order(12/22/2018) 
RemoveFios Speed Upgrade Discount- Previous Order(12/22/2018) 
Remove$50 Fios Bundle Discount thru Dec 30, 2020 
New$60 Fios Bundle Discount thru Feb 13, 2021 
New$10 Fios Bundle Discount thru Feb 13, 2021 
New$5 Auto Pay and Paper Free Discount thru Feb 13, 2021 
Change$10 Verizon Connections Discount Included 
Services Ordered:Monthly Amount
Verizon Triple Play$99.99
–Fios Digital Voice US+11 Countries 
–Custom TV Action & Entertainment 
–Fios Gigabit Connection 
–$15 Fios Bundle Discount thru Feb 13, 2021 
–$60 Fios Bundle Discount thru Feb 13, 2021 
–$10 Fios Bundle Discount thru Feb 13, 2021 
$10 Verizon Connections Discount Included-$10.00
Fios Equipment Package$12.00
–Rent: 1 HD Set-Top Box 
$5 Auto Pay and Paper Free Discount thru Feb 13, 2021-$5.00
Rent: Cable Card 2 @ $4.99$9.98
Estimated Monthly Subtotal$106.97
Taxes, Fees and Other Verizon Charges (see detail)$13.17
Fios TV Broadcast Fee$4.49
Estimated Monthly Total^$124.63
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Re: Verizon Fios Client Beware
LawrenceC
Community Manager
Community Manager

Hi customerupset,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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