Verizon Fios billing and plan switcheroo

[BOS168]

Has everyone experienced this with Verizon Fios?  We had Gigabit connection speed installed and verified at our home; however, on the next day, the Verizon Network team actually changed the subscription plan to 75/75.  The catch is that they kept billing us Gibabit connection speed when in fact the most we could get with internet speed was 75/75.  Seems like a bait and switch scheme that Verizon does.  Of course Verizon has no problem accepting your payments for the higher plan; even though they are providing us the lower internet speed.  Just curious if any subscribers in this community experienced a similar problem, and what course of action you took with Verizon?  We have escalated to Verizon Customer Service, but they are not being helpful.  Thanks

[LawrenceC]

Hi BOS168,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.