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Verizon Owes Me Money and Won't Pay

Verizon owes me money.
They won't say.

They want to know what date my service started. I don't know that. 
I do know my account, my name, my address. So for the love of customer service, send me the REFUND.

Very very poor customer service. 

Re: Verizon Owes Me Money and Won't Pay
Community Manager
Community Manager

Hi PhoneDemon,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.