Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
When I log into my verizon web account the username and password I have been using for the last 5 years all of a sudden takes me to another account. I cant see or pay my bill, change my friends and famlly numbers, or review my account information. I have been on the phone with Verizon for over 16 hours in the last week and no has been able to help. I just keep getting transfered from one department to another. Can someone out there suggest a real person that has a clue that I can contact. I dont want to cancell my verizon accounts but If a I cant get this resolved I will have to.
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
Have had no resolution to the problem, I did receive an email saying it was fixed but it was not. Still not able to see bill or account info and still showing wrong account number when I log in. Unfortunately may have to drop verizon to fix problem. If they tried calling me and working with me instead of around me MAYBE we could fix the problem. However Accurate, Quality Customer Support with human interaction does not seem to be their priority.
We have forwarded this information to the team.