Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Verizon account linked to another person's email and phone number?
BerMimi97
Newbie
‎05-04-2019 08:44 AM

Hi,

I have a Verizon Fios account linked to my residential address with my name, bank account info. However when I try to log into myVerizon, it sends me to another account and when I try to call, the confirmation is sent to another email and phone number. This is a dangerous privacy issue and whenever I've tried to reach out to Verizon customer service I'm on hold for forever. 

Has anyone had experience with this issue? 

0 Likes
Reply
1 Reply
Correct answers are available for this post.
Re: Verizon account linked to another person's email and phone number?
LawrenceC
Community Manager
Community Manager
‎05-04-2019 08:54 AM

Hi BerMimi97,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

0 Likes
Reply