Well, my FIOS triple play contract expired in July 2018. After the contract expired, I logged onto my account and there was an offer for the same plan that I had for $94.99 and another plan that had faster internet for $104.99 (I was paying $89.99) for the old plan.
Under the plans, there was a button to click on to order. So, I decided to go for the $94.99 plan and I expected that when I click on it, it will bring me to a confirmation page with all the costs listed out but it instead placed the order immediately.
When I got the new bill, instead of the $94.99 price, they are charging me $119.99 and when I call in, they refuse to acknowledge what was on their web site. So, for folks who are in the same situation, do a screen capture of the offer before you proceed or there is no way that you can prove that they did offer the plan at $94.99.
The customer rep said that they will open an investigation and get back to me in 2 weeks. It's been more than 4 weeks and no response yet.
Hi kinkgn,
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