Verizon bait and switch

[mugrug1]

I received in my regular mail an offer from Verizon today.  The offer was to upgrade to 75/75 Mbps, a free Fios Quantum Gateway router and one month free for an extra $10.00 per month. Sure right! I went to the web site they gave me: verizon.com/75plusgateway . Ha, ha. I guess Verizon likes to play tricks with there loyal customers. I click to upgrade and it said it was $15.00 more a month, not the $10.00 that the Verizon letter said.

I was on chat with two different people from Verizon, a girl named Bille, and the other named Suzie. They both told me there was no offer for a $10..00 per month upgrade. They told me to fax the letter that I received to them. I told them I didn't have a fax machine. How about I scan it and email it to you. They said I couldn't send emails to them. Hey, I can send an email to the CIA, but not Verizon?

So, if you want to see the $10.00 per month offer go to this site: verizon.com/75plusgateway

You will see a bright red banner about this great offer for $10.00 per month. Good luck trying to get it.

Verizon strikes again!!!!!!!!!!!!!!!!!

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

[mugrug1]

Thank you.

[mugrug1]

I haven't heard from anyone yet. Verizon site: verizon.com/75plusgateway is still showing upgrade for $10.00. How come no one at Verizon seems to know this?

If I don't hear from someone in two days, I give up.

[ElizabethS]

It can take two business days.