My service was out for 3 days. Phone techs either never picked up the phone or dropped the ball & didn't schedule a tech to come in person. I was promised credits of $9.80 and $15 as well as HBO free for one year. All I got was the $9.80 and now, when I call, I am told no record of the other 2 promises pound sand. I've been with Verizon Fios for over a year & Verizon Wireless for a lot of years. I will now be going back to Comcast/Xfinity for all of these services after this. You don't treat people like this. You do have competition. Unbelieveable... I'm also posting this on all social media outlets.
Hi TC2017,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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