Verizon claims they did not receive set top box

[Habwe]

I switched from verizon to xfinity and returned the two set top boxes I had in my possession in the packaging that verizon sent me. They claim they received one STB and not the other. What kind of foolery is this? THEY WERE IN THE SAME BOX. Now I have been charged $611 and been sent to collections. Who is receiving this equipment and not accounting for it?

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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