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Verizon credit reporting and billing issues
Brooklyn-NY
Newbie
‎11-02-2019 07:24 PM

Verizon customer service is a nightmare! I paid my bill in full but it never properly credited to my account. I have called REPEATEDLY over the past 4+ months and they have been unable to get this fixed. Worse, this has been sent to a credit collection company and I now have issues on my credit report! I cannot believe how badly Verizon customer support is!!!

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Re: Verizon credit reporting and billing issues
kh-gary
Moderator Emeritus
‎11-02-2019 08:04 PM

Hi Brooklyn-NY,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help resolve your issue.

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Update - New Issue
Brooklyn-NY
Newbie
‎11-04-2019 06:07 AM

I need a direct telephone number for someone in the NY billing department. I called collections and they were useless. I cannot believe how difficult it is to work with Verizon customer service!!!

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Re: Update - New Issue
Brooklyn-NY
Newbie
‎11-04-2019 06:44 AM

Further update - I actually need a direct line for the New York payments center. This service is totally ludicrous but I believe I am starting to see the light at the end of the tunnel!

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Re: Update - New Issue
jonjones1
Legend
‎11-05-2019 03:22 AM

I thought I answered this yesterday?

contact the NYS Public Service Commission http://www.dps.ny.gov they handle the billing issues.

contact the NYS Attorney Generals Office at http://www.oag.ny.gov

they handle the false credit reporting issue.

contact the FCC about how the issue is not handled http://www.fcc.gov 

and lastly contact the Better Business Bureau at http://www.bbb.org to post a public issue so verizon can handle it there.

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Re: Update - New Issue
Brooklyn-NY
Newbie
‎11-14-2019 04:04 PM

The recovery group refuse to help me until the Verizon billing system shows no balance which means I need the payments group to correct the balance there. However, after wasting an hour on hold today AND supposedly getting a supervisor to call me back last night ( which never happened), I am still no further forward fixing this. 

Please help me resolve this!!!

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Re: Verizon credit reporting and billing issues
LawrenceC
Moderator Emeritus
‎11-14-2019 08:09 PM

Hi Brooklyn-NY,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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