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Verizon does not recognize my mobile phone number or home phone number

 Opening the My Verizon mobile app that I installed on my iPhone 8, it asks for a phone number to verify my device. I put in my mobile # and it says "That doesn't match our records. Give it annother try," I also tried my home number from Verizonand got the same message.

That's the "Get Started" screen, without which the app is un-useable.

Does anyone know what the problem might be?

I have no trouble logging on to My Verizon on my desktop Mac, and my profile lists my mobile number correctly.

I'd appreciate any suggestions. Thank you.