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Verizon fios Order in Shadow Queue
Chaitanya1
Newbie

I placed an order to get Internet and then upgraded my order to get TV service as well.The upgraded order never shows up and when i call the customer service the rep says its in SHADOW queue...that word sounds like a demon .I want my issue to be resolved and i want to see my order details online...

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Re: Verizon fios Order in Shadow Queue
ElizabethS
Champion

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Re: Verizon fios Order in Shadow Queue
Verizon_Support
Customer Service Rep

Glad we could get this fixed for you!

Let us know if there's anything else you need.

Best,


Art

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