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Hey,
I just want to says I'm so **bleep** off right now because of the bills I still recieve even though I already cancel and pay everything I may own to Verizon Fios. When I call the customer service and talk about the issue, the agent told me that and I quote "Do not pay for anything, we will fix it up in the next cycle". Now, I just recieve a letter from IC System state that "Your delinquent account has been turn over to this collection agency" so I need help now since it seem customer service somehow like to just talk and no action.
Solved! Go to Correct Answer
Correct answers
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Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.
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still did not hear from any agent.
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It can take two business days, and it has not been that yet. Please let us know tomorrow if you have not heard from anyone.
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just to let you know that I just recieve an email from an agent. They are going to make sure that the issue will be gone in the next bill cycle
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I just recieve another call from IC System says that I STILL HAVE TO PAY 75.53 and when I says that I already contact verizon about this and verizon will fix the problem, the guy for IC System says that verizon still not pull back the debt they think I own them. I'm getting tire of all this. I'm going to send a letter to IC System and ask them to investigate the issue since it seem verizon don't want to fix this error of theirs.
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Hi STachai,
We have advised the team of your current situation.
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Hi LawrenceC, this exact situation happened to me today. I canceled in January, paid everything, and received a bill today. Please help.
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Hi JusssssstiN,
Have you contacted Customer Support? You will need to speak to someone in billing to find out about the charges.
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Just want to says thank you for your help, the billing issue is now solve.