I just want to says I'm so **bleep** off right now because of the bills I still recieve even though I already cancel and pay everything I may own to Verizon Fios. When I call the customer service and talk about the issue, the agent told me that and I quote "Do not pay for anything, we will fix it up in the next cycle". Now, I just recieve a letter from IC System state that "Your delinquent account has been turn over to this collection agency" so I need help now since it seem customer service somehow like to just talk and no action.
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Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.
It can take two business days, and it has not been that yet. Please let us know tomorrow if you have not heard from anyone.
just to let you know that I just recieve an email from an agent. They are going to make sure that the issue will be gone in the next bill cycle
I just recieve another call from IC System says that I STILL HAVE TO PAY 75.53 and when I says that I already contact verizon about this and verizon will fix the problem, the guy for IC System says that verizon still not pull back the debt they think I own them. I'm getting tire of all this. I'm going to send a letter to IC System and ask them to investigate the issue since it seem verizon don't want to fix this error of theirs.
Hi LawrenceC, this exact situation happened to me today. I canceled in January, paid everything, and received a bill today. Please help.