Verizon fios still send bill after discontinued service

[STachai]

Hey,

I just want to says I'm so **bleep** off right now because of the bills I still recieve even though I already cancel and pay everything I may own to Verizon Fios. When I call the customer service and talk about the issue, the agent told me that and I quote "Do not pay for anything, we will fix it up in the next cycle". Now, I just recieve a letter from  IC System state that "Your delinquent account has been turn over to this collection agency" so I need help now since it seem customer service somehow like to just talk and no action.

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

[STachai]

still did not hear from any agent.

[ElizabethS]

It can take two business days, and it has not been that yet. Please let us know tomorrow if you have not heard from anyone.

[STachai]

just to let you know that I just recieve an email from an agent. They are going to make sure that the issue will be gone in the next bill cycle

[STachai]

I just recieve another call from IC System says that I STILL HAVE TO PAY 75.53 and when I says that I already contact verizon about this and verizon will fix the problem, the guy for IC System says that verizon still not pull back the debt they think I own them. I'm getting tire of all this. I'm going to send a letter to IC System and ask them to investigate the issue since it seem verizon don't want to fix this error of theirs.

[LawrenceC · Accepted solution]

Hi STachai,

We have advised the team of your current situation.

[JusssssstiN]

Hi LawrenceC, this exact situation happened to me today. I canceled in January, paid everything, and received a bill today. Please help.

[LawrenceC]

Hi JusssssstiN,

Have you contacted Customer Support?  You will need to speak to someone in billing to find out about the charges.

Contact Us

[STachai]

Just want to says thank you for your help, the billing issue is now solve.