Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Cancelled our service in May 2017 - we were part of Verizon's combined billing with DirecTv and due to a Verizon error our final bill was overpaid by $163.59 in June. Verizon documented the overpayment/credit on the bill date July. On the bill date August they listed a "final bill refund" on 7/17 in the amount of $163.59. HOWEVER - they don't send the refund. They found another Verizon customer - same name since there are (3) generations of this family - different billing address and different personal information - but Verizon decided to apply our refund to this other customer's past due bill. This is October and still the only resolution is that customer service will once again request the correction and we should call back in 7-10 business days. Have spoken to various "supervisors" in financial services and they can see the problem - request the resolution - and someone "above" them won't take the time to read the notes - review the accounts - and issue the refund.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.