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Verizon not honoring an order that I placed

I placed an order to renew services and now I am being told and I quote: "It seems that there is a mistake from the previous agent. It seems that the contract is not updated at that time. As the contract is expired, the price is gone high." Basically, the order was never placed by Verizon even though I received a confirmation email of a new order and signed off on it. They are not telling me that I should have known that it wasn't a contract. Who can help with this?

Re: Verizon not honoring an order that I placed

Hi lov24,

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.