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Verizon put a Collections notice on my credit report and refuses to remove it!
BrandyK1
Newbie

I canceled an account in March after several years of verizon fios service. I never received a bill from verizon but was just alerted to a negative rating on my credit report. My credit score went down 100+ points for at $145 bill that I had no knowledge of. I can no longer log into my account so I attempted to call the verizon customer service number 1.800.837.4966. That number routes me to verizon wireless. When I attempted to reach financial service through the automated system, it ask for an account number that I not longer have and when I put in my social security number there is no record of my account. I end up calling back multiple times to get a person who took 30 mins to figure out how to get me connected to Verizon Fios. Once connected I spoke with Lonnie who mumbled that she could not find the account and connected me to someone in Financial Services for Fios. I explained that I did not received notice, maybe due to the postal system being affected by COVID-19, and that I have no problem paying the $145 but asked that this be removed from my credit report. I asked her to speak to a supervisor and she told me someone would call me back. As of now... 48 hours later I have not received a call back. The person in financial service also advised me to talk to billing. After being on the phone 1.5 hours now, I was passed through to billing. I explained the situation to Leslie in billing and asked if I can speak to a manager. She refused to put me through to a manager and went on to be combative and berate me about how I owed the bill. Now if I call back I have to go through this whole ordeal again. 1. I don't have an account number. 2. I can't login to my account because it's deactivated 3. When I call I get routed to verizon wireless. I am so frustrated and I don't know what to do. I can't believe this is how verizon treats their customers.  

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Re: Verizon put a Collections notice on my credit report and refuses to remove it!
LawrenceC
Community Manager
Community Manager

Hi BrandyK,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

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