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Verizon "past due" balance after closing account; now sent to collections
djtj123
Newbie
‎11-05-2018 07:29 PM

I'm **bleep** off because despite the fact that my account was closed on 8/1, you (Verizon) still sent me a bill for FIOS service from 8/2-9/1 (notice: that time period is AFTER my account was closed). Now, I just recieved a letter from a collection agency "Your account has been turned over to I.C. System". When I try to call you (Verizon), you automatically redirect me to I.C. System. And when I try to talk to I.C. System, they put me on hold for 10 minutes and then disconnect the call. What the heck!!!

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Re: Verizon "past due" balance after closing account; now sent to collections
kh-gary
Moderator
Moderator
‎11-05-2018 07:33 PM
Hi djtj123,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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