Verizon "reactivate service"

[redmund01]

Hello everyone, been super frustrated trying to get this issue solved. Trying to access my school pages such as Moodle and MyStatLab, I experience this page: https://noaccess.verizon.com/bwg/login. First thought was that it is a scam, but we recently got a wifi setup in this new house so I was not sure. Figured a name and zipcode weren't going to give up much info, but it brings you to this page. Called Verizon and at first they said something was wrong with the billing, but we paid it. After waiting for over an hour to get a hold of someone, got transferred twice and the call was then dropped. Can someone please help shed some light on this and help me get this resolved!? 

[kh-gary]

This issue has been escalated to a Verizon agent.