Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Verizon reported me to a collection agency
leeeeeeeem
Newbie

Hi, I cancelled my Internet service with Verizon in June, one day into a new cycle, and at the time, I was told to wait for my final bill as it would adjust since I stopped my service one day into a new month. After nearly three months of waiting, my bill did not adjust and remained at 2 months worth of service. I contacted Verizon to see why my bill had not changed and I was told THEN that I owed Verizon 2 months worth service because I had not stopped service the day before. This was disappointing enough since I was told wrong information and had I been told that I had to pay for an entire month, I would have made sure to stop service the day before.

I then paid my bill, only to receive a letter from a collection agency a few days later (dated before I paid, but only received after). I called the collection agency because at that point I was confused as to if they had taken the debt from Verizon/if my payment had gone through/and if they would report me to the credit bureaus. They told me that my payment was settled but that I would have to contact Verizon's recovery department to prevent this from impacting my credit score.

I am frustrated because I have not been able to reach the recovery department and at this point I dont know how to solve my issue. 

0 Likes
Re: Verizon reported me to a collection agency
LawrenceC
Community Manager
Community Manager

Hi leeeeeeeem,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

0 Likes
Re: Verizon reported me to a collection agency
WorriedtoDeath

I also paid my Verizon bill through Verizon, and was told my account was sent to collections.  I canceled my service because I lost my apartment and had to move to Maryland from New York.  I was upset to hear the word collections because my company closing and me losing my job was not my fault.  It took me sometime to pay the balance, but I was told by Verizon if where I was relocating to had Verizon services, I wouldn't be charged. Sadly, I was charged over $400 after paying the final bill.  I need help in removing this collection from my credit.  I want to write a Goodwill Letter, but don't know whom to address it to.  I have proof of me living in District Heights MD as of 12/2018.   If you someone can help, please help me.

0 Likes
Re: Verizon reported me to a collection agency
LawrenceC
Community Manager
Community Manager

Hi WorriedtoDeath,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

0 Likes
Re: Verizon reported me to a collection agency
LawrenceC
Community Manager
Community Manager

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

0 Likes