Verizon showing negative activity on my credit report from 2009

[jiggliemon]

Verizon has a negative reference on my credit report from 2009.

I initially disputed the the deal – you know – 6 years ago.  And now I can't recall what the situation was but I do recall paying off Verizon (more than once) to resolve the situation and not have an open collection on my record.  

I've since disputed it's validity.

Now it's showing up as a "Collection Account" on my credit report and is preventing me from getting a home loan.

The refrence says: Account: $0, Ammount Owed: $0, Account Status: "Paid"

How can I get this resolved finally? 

[LawrenceC]

Hi jiggliemon,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

[jiggliemon]

Never reached out.

[LawrenceC]

Hi jiggliemon,

Thanks for letting us know.  We have passed this along to the team.

[LawrenceC]

Hi jiggliemon,

We apologize for the delay.  We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

Please check your Private Message Inbox at the top right of this page. It should look like this -->>