Verizon update on my credit report

[azharx]

I was a FIOS customer at  westbury ny. However, I was shocked that the internet service was not as fast. Its possible beasue everyone near my house had verizon. I cancelled my service and asked ot pay cancellation. I was told to wait for final bill which was never sent. However months after I got a call form collection agency. I readily paid and they promised not to report me. Now I'm in the process of buying a house and see taht verizon did report this on my credit. Please assist me with removing this. I was thinking of verizon as a service for my new house as the new service. I have spoken to the departments supervisor and she refused to help and dosent are if i buy verizon or not. You might not care about one customer today but this is not good business

[somegirl]

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@azharx wrote:

I was a FIOS customer at  westbury ny. However, I was shocked that the internet service was not as fast. Its possible beasue everyone near my house had verizon. I cancelled my service and asked ot pay cancellation. I was told to wait for final bill which was never sent. However months after I got a call form collection agency. I readily paid and they promised not to report me. Now I'm in the process of buying a house and see taht verizon did report this on my credit. Please assist me with removing this. I was thinking of verizon as a service for my new house as the new service. I have spoken to the departments supervisor and she refused to help and dosent are if i buy verizon or not. You might not care about one customer today but this is not good business

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1. This is a peer-to-peer support forum. If you want to get a message to Verizon, you should contact them directly via one of the options on their Contact Us page.

2. If it was actually a collection agency and not Verizon that called you, then at that point Verizon had already sold (and most likely reported) the debt.

[azharx · Accepted solution]

Just spoke to verizn again and it was resolved. I thank them for quick resolution. The employee was very professional